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FAQs

Here to Answer Your Questions

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Why should I work with Veterans Contracting?

We’ve been established in the community long enough to know that our customers value transparency and education. We don’t need you to be the experts but we love bringing you along the process so you can understand and feel great about what you’re paying for (cheaper isn’t always better). 

How long have you been in business?

We have served residential, commercial, & multi-housing customers for over 10 years throughout central Kentucky.

Where are you located?

 Our main office location is: 328 Anna Hume Boulevard #A Richmond, KY 40475 but our service area extends much further into the surrounding counties. Please contact our office, and we’re happy to let you know if you fall within our service area. If we don’t, we’ll be sure to refer you to another trustworthy roofing company”

I have never repaired or replaced my roof before! What is the process? 

When you give us a call, we’ll get you scheduled at a time that’s convenient for your schedule. Then we’ll come meet you, perform a detailed inspection, provide an estimate, and make sure we’re on the same page. With consistent communication and a dedicated project manager – we take a lengthy, scary process and make it fun and exciting. 

How long will it take to replace my roof?

Our goal is to be thorough and uphold a standard of excellence for every job done. Our residential projects are generally completed between 24-48 hours, depending on weather. Our multi-family & commercial projects range in service time depending on the number of buildings, size of the building, number of floors, and/ or scope of repair work.

Will you do emergency repairs?

Yes, we do! We offer 24/7 emergency roofing repairs. Call 859-888-ROOF (7663) now!

Do you offer complimentary consultations?

Yes, we will come to inspect your roof, and make an assessment free of cost!

Should I repair or replace my roof?

There are several factors to consider that can help you choose between a repair and a full replacement. We’ll look at the extent of damage, roof material condition, and your roof’s age. If the damage is minor, repairing your roof could be the way to go. However, for severe damage like major hail, wind, or water damage, or if your roof is past its lifespan, it might be time for a full replacement.” Your last sentence is great! The decision between the two is a big one – we would love to come by,  inspect the situation, and give you an accurate assessment so you can make an informed decision. 

What constitutes a multi-family property?

Multi-family homes include townhomes, apartment complexes, condos, duplexes, and more. It’s pretty straightforward – it’s connected building units where multiple families live separately. We have to treat these differently than a single-family dwelling since there are multiple decision-makers and a larger structure to manage.

How are drone inspections helpful?

Drone technology allows us to safely inspect hard-to-access areas with high resolution images, providing valuable information about the condition of your roof. Our partnership with Zeitview gives us the ability to bring you actionable, near-real-time data and bring down inspection assessment times drastically. You will get 360° views of your property and get to see what we see!

How soon can you get out to inspect my roof?

From the minute you’ve reached out to us, we will get to you within 24 – 48 hours, depending on your schedule

What manufacturers do you partner with?

Owens Corning Platinum & Elevate are two companies that we partner with to ensure we offer you premium results.

What materials do you work with?

We work with Owens Corning shingles, Firestone TPO, James Hardie fiber cement siding, and EPDM materials.

What types of siding do you install?

We provide siding services for residential properties. Our siding partner is James Hardie siding, which is a durable fiber cement material.

What warranties do we offer?

We offer a 50-year prorated manufacturer’s platinum warranty from Owens Corning (50-year warranty for labor and materials). 

Does Veterans Contracting offer insurance claim assistance?

While it is ultimately your responsibility to work with your insurance company and have an adjuster visit your property, we are happy to answer the questions we can (law permitting) and will be available to complete your job as soon as your claim is complete.

Do you offer financing options?

We do. We partner with Sunlight Financial to offer affordable financing rates, flexible payment plans, and low interest rates to our customers.

Will applying for financing delay the start of my project?

Very rarely is this the case. Applying for financing takes just minutes, and you are often approved instantly. This means we can keep the ball rolling on scheduling your home improvement project.

Exceeding Your Expectations